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Management for the rest of us

Tag Archives: HMRC

Good service must not follow GM’s road to ruin

THE BANKRUPTCY of General Motors was a defining moment – in effect a symbolic final line under the management century that began with the invention of mass production and was brought to an end by the series of explosions that blew up the financial sector

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The mad world of New Labour’s efficiency drive

JOHN LOCKE defined a madman as someone “reasoning correctly from erroneous premises”. For Einstein, madness was repeatedly doing the same thing and hoping for a different result. The worst of modern management – and alas, that often seems most of it – man

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